Frequently asked questions
Quick answers about working with NexDesk. If yours isn't here, ask us.
Who do we serve?
We support entrepreneurs, start-ups, CEOs, executives, professional individuals, international business owners and businesses across a range of industries.
How do we communicate with clients?
We communicate through email, phone calls, WhatsApp, Zoom and other preferred communication channels.
Do we offer flexible packages?
Yes. We offer customised support packages to suit different business needs.
Is my personal information safe with your organisation?
Yes. Protecting your personal and business information is one of our highest priorities. Our team is committed to the highest standards of professionalism, integrity and confidentiality. Where required, we are happy to sign a Non-Disclosure Agreement (NDA) for additional peace of mind.
How quickly can I get started?
We provide virtual assistance within 48 hours. Book a free consultation, choose a package and you will be matched with a dedicated virtual assistant.
What are your working hours?
They depend on the package. Our personal and executive packages run Monday to Friday, 8 am to 6 pm, with Saturday hours on the Professional and Premium EA packages. Sales and customer service packages run from 9 am to 5 pm (Essential) up to 8 am to 8 pm (Elite). The full hours for each package are on the services page.
What is the minimum contract, and when do services start?
The minimum contract is 6 months. Services start only after we agree terms and receive advance payment.
What if my assistant is unavailable?
You always have a trained backup virtual assistant in case of emergencies.
Still have a question? Send us a message or call 0906 951 0518.
Ready to hand over the admin?
Book a free consultation and we'll help you choose the right package.